Terms of Service

1. Agreement to Terms

By clicking “I Agree” creating an account, or otherwise downloading, installing, accessing, or using the Voises application (the “App”), you agree to be legally bound by these Terms of Service (the “Terms”), including any terms and policies incorporated by reference in these Terms (or that otherwise may be communicated to you in connection with the App), and acknowledge that you have read and understood these Terms. The App is owned and operated by Montra Interactive Inc., doing business as Voises (“Voises,” “we,” “us,” or “our”). If you do not agree to these Terms, do not use the App.

By clicking “I Agree,” creating an account, you further agree that your electronic acceptance constitutes a legally binding signature, equivalent to a handwritten signature, and that these Terms are enforceable against you under applicable electronic commerce and electronic signature laws.

These Terms incorporate by reference our Privacy Policy, which is available within the App and at our website at voises.com/terms. By agreeing to these Terms, you also acknowledge that you have reviewed and understand, and expressly consent to the data practices described in, the Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy: (a) these Terms control for service, billing, and dispute matters; (b) the Privacy Policy controls for data handling, retention, and disclosure matters; and (c) mandatory Applicable Law always prevails over both. Where Applicable Law requires separate or explicit consent for specific data processing activities (such as the processing of sensitive wellness data or tracking technologies), we will obtain that consent before processing, and this Terms-level acknowledgment does not replace those additional consent requirements.

Important Note – Limitation of Liability and Assumption of Risk: By accessing or using the App, you are agreeing to accept certain liability limitations and assume certain risks, which are further explained below in these Terms and apply to the maximum extent permitted by Applicable Law.

Consumer Rights Notice: Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that you may have under applicable consumer protection laws, privacy laws, or other mandatory legislation that cannot be excluded, restricted, or modified by agreement. Where any provision of these Terms conflicts with a non-waivable statutory right, that provision shall be read down or severed to the minimum extent necessary, and the remainder of these Terms shall continue in full force and effect.

2. Definitions

In these Terms, the following defined terms have the meanings set out below:

• “User Content” means all information, text, data, ratings, feedback, and other inputs you provide through the App, including check-in responses, free-form text entries, session feedback, and preference selections.
• “Generated Content” means all AI-generated audio sessions, session scripts, text, spoken content, affirmations, and other outputs produced by the App based on your User Content and Personalization Memory.
• “Personalization Memory” means the persistent record of your User Content, Generated Content, session history, patterns, and preferences that the App retains and may use over time to deliver increasingly relevant experiences.
• “Credits” means the units consumed when you generate guided audio sessions or other Generated Content through the App.
• “Subscription” means your recurring weekly or monthly plan that provides access to the App and includes a specified allocation of Credits per billing period.
• “App Store Purchase” means any Subscription or Credit purchase made through the Apple App Store.
• “Applicable Law” means all laws, regulations, and legal requirements applicable to you or to Voises in connection with the App, including consumer protection, privacy, and data protection legislation.

3. Description of Service

The App is an AI-powered application that generates personalized audio guidance and reflection sessions based on your daily check-ins and preferences. The App uses artificial intelligence, including third-party AI models, to create this personalized audio content. The App is a general wellness tool designed to support your personal self-improvement practice. Sessions are short-form guided audio experiences, typically three minutes in length, featuring continuous spoken guidance, affirmations, and breathwork exercises. The App and its services and content are not a medical device or health product, nor are they a substitute for professional mental health care or medical advice.

4. Not Medical, Therapeutic, or Mental Health Advice

The App does not provide medical advice or opinions, mental health treatment, therapy, counseling, diagnosis, or any form of professional healthcare services or medical professional advice. The App is not a medical device or health product.

The App and all Generated Content, including guided audio sessions, mindfulness exercises, affirmations, and other spoken or written content, is provided for general wellness and informational purposes only.

The App is not a substitute for professional medical advice, diagnosis, treatment, or therapy, including without limitation, for advice from a qualified healthcare provider, licensed therapist, psychologist, psychiatrist, or other mental health professional. You should not rely on the App including any Generated Content to make decisions regarding your mental or physical health.

If you are experiencing a mental health crisis, suicidal thoughts, or a medical emergency, please contact your local emergency services (e.g., 911), a crisis hotline (e.g., 988 Suicide & Crisis Lifeline), or go to your nearest emergency room immediately.

The App does not monitor your inputs, messages, responses or other User Content (in real time or otherwise) for crisis situations and is not able to contact emergency services on your behalf.

No human reviews your User Content or other interactions with the App (in real time or otherwise) for the purposes of monitoring crisis situations or contacting emergency services. If you are in distress or in need of emergency services, do not rely on the App for assistance, you must independently seek help from a qualified professional or emergency service.

Safety Warnings: Do not use the App’s audio guidance while driving, operating heavy machinery, or engaging in any activity that is dangerous or that requires skill, care, mental alertness or your full attention. If any breathing exercise, guided session, or other content causes dizziness, pain, discomfort, or emotional distress, stop use of the App immediately and consult a qualified healthcare professional.

You acknowledge and agree that:

• The App is an AI-powered wellness tool, for general informational and educational purposes only. The App is not a healthcare service, health product or medical device.
• Nothing stated, represented or otherwise communicated in or about the App is intended to be, and must not be taken to be, professional advice nor information that should substitute advice from a health or medical professional.
• No doctor-patient, therapist-client, or any other professional healthcare relationship is created between you and Voises, its employees, affiliates, or AI systems by using the App.
• You will not use the App as a replacement for professional medical or mental health care.
• You are solely responsible for your own health and wellness practices, including any decisions you make based on Generated Content.
• Your access to and use of the App is voluntary and, to the maximum extent permitted by Applicable Law, is at your own risk.
• Voises does not endorse, guarantee, or warrant the accuracy, completeness, or usefulness of any Generated Content for any particular purpose, including health-related purposes.

Nothing provided through the App is intended to be, and must not be taken to be, the practice of medicine, psychology, psychiatry, mental health therapy, counseling, or any other professional healthcare or medical service. No information or content delivered through the App constitutes professional advice of any kind.

5. AI-Generated Content Disclaimer

All Generated Content is created by artificial intelligence systems. AI-generated content may contain errors, inaccuracies, or content that is inappropriate, misleading, or not suited to your particular circumstances. Voises makes no representations or warranties regarding the accuracy, reliability, completeness, or appropriateness of any Generated Content.

You understand and agree that:

• Generated Content is produced algorithmically and is not reviewed, verified, or approved (including, without limitation, by qualified professionals) before delivery.
• The App may produce content that is factually incorrect, contextually inappropriate, or that does not align with your expectations or needs.
• While Voises takes commercially reasonable steps to maintain content quality, Voises does not review, verify, or approve individual Generated Content before it is delivered to you.
• You use Generated Content entirely at your own risk.

You are solely responsible for verifying the appropriateness and relevance of any Generated Content for your personal circumstances. You acknowledge that Generated Content does not constitute medical, therapeutic, psychological, legal, financial, or any other form of professional advice and must not be relied upon as such.

6. Assumption of Risk

By using the App, you voluntarily assume all risks associated with your use of the App and any Generated Content. By using the App, you represent and warrant to the App Parties (defined below) that you understand and agree use of the App involves certain risks (including without limitation risks and dangers of accidents and personal injury (including death)). You acknowledge and agree that the App Parties have not made any warranties, guarantees or representations about your safety, health or wellbeing while using the App or reliance on information stated in, or otherwise communicated via, the App. You understand, and have evaluated the nature, scope, and extent of the risks involved, and voluntarily and solely choose to use the App and to assume all associated risks.

You acknowledge, agree and understand that you assume any and all risks in connection with your use of the App and that no results are guaranteed from the use of the App by Voises, its affiliates, agents, representatives, contractors, licensors, licensees and any other person or entity involved in the organization, administration, preparation or execution of the App, and each of their respective owners, officers, directors, shareholders, employees, successors, transferees, assignees, and licensees (collectively, the “App Parties”). Without limiting the generality of the foregoing, you acknowledge and agree that:

• You acknowledge that the App generates content using artificial intelligence, which is inherently imperfect and may produce responses that are inaccurate, incomplete, inappropriate, or not suited to your individual circumstances. You acknowledge and agree the App Parties are not liable for any such inaccuracies or errors to the maximum extent permitted by Applicable Law.
• You expressly agree that your use of the App, and any reliance on Generated Content, is voluntary and at your sole risk. You acknowledge and agree that you are solely responsible for your actions, decisions and whatever may result from your use or misuse of the App.
• The App is for general informational and educational purposes only. The information provided through the App is not intended to be personalized health or medical advice nor a substitute for professional advice that is to be provided by a health or medical professional. You are hereby advised to consult with a professional for any and all questions and concerns you have pertaining to your safety, health and wellbeing. You are solely responsible for the reliance on any information provided through the App.
• Your participation in, and submissions you make through, the App is done entirely at your own risk. Due to the nature of the Internet, the App Parties cannot guarantee that your access to the App will not be suspended or restricted from time to time, including without limitation to allow for repairs, maintenance or updates. To the maximum extent permitted by law, you agree that the App Parties will be not be liable to you for damages or for any other loss, should the App become unavailable or access to the App become slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, general network failures or delays, or any other cause which may from time to time make the App inaccessible to you.

By using the App, you represent and warrant to the App Parties that you have fully evaluated the App disclaimers and limitations set out in these Terms (including without limitation as set out in Section 6(i)-(iv) above), and acknowledge and understand that use of the App involves certain risks and dangers of accidents, negligence, personal injury, and/or other loss of any nature whatsoever that may be sustained arising out of, or connected with, use of the App (including, without limitation, even if such loss is caused, in whole or in part, by the negligence or gross negligence of any of the App Parties or any third party) (collectively, the “Risks”).

You represent and warrant to the App Parties that you have fully evaluated the nature, scope, and extent of the Risks involved, and voluntarily and solely choose to use the App and to assume all Risks.

Subject to Section 15 (Limitation of Liability) and Applicable Law, Voises shall not be held responsible or liable for any consequences—emotional, psychological, physical, financial, or otherwise—arising from your use of the App or your reliance on any Generated Content. This assumption of risk applies regardless of whether the content was generated based on User Content you provided. This assumption of risk does not limit or exclude any rights or remedies available to you under the Ontario Consumer Protection Act, 2002, or other non-waivable consumer protection legislation applicable in your jurisdiction.

7. No Guaranteed Outcomes

Voises makes no promises, representations, or warranties regarding any specific results or outcomes from using the App.

Without limitation, Voises does not guarantee that use of the App will result in any improvement to your mental health, emotional wellbeing, stress levels, sleep quality, mindfulness, relaxation, or any other wellness metric or personal outcome.

Individual experiences with audio guidance and reflection sessions vary widely. Results, if any, depend on numerous factors outside of Voises’ control, including your personal circumstances, consistency of use, pre-existing conditions, and other factors. The App is a tool that may support your personal wellness journey, but it is not a guaranteed solution to any particular problem or condition.

To the maximum extent permitted by Applicable Law, you acknowledge that the App does not guarantee any particular wellness outcome, and that dissatisfaction with results or the absence of results does not, in itself, constitute grounds for a claim against Voises.

8. User Representations Regarding Health

By using the App, you represent and warrant that:

• You are not using the App as a substitute for professional medical treatment, mental health therapy, counseling, or any other professional healthcare service.
• If you are currently receiving treatment from a healthcare provider, therapist, counselor, or other mental health professional, you should consult with that professional if you are unsure whether use of the App is appropriate for you, and you will continue to follow their professional guidance.
• You will seek immediate professional help if you experience any mental health crisis, worsening symptoms, suicidal thoughts, or any other psychological or physical health concerns, and will not rely on the App in such situations.
• You understand that Generated Content is not a substitute for human professional judgment and that you are solely responsible for any decisions you make based on the App’s content.
• You will discontinue use of the App and consult a qualified professional if any content or session causes you distress, discomfort, or a worsening of any pre-existing condition.

9. Eligibility

You must be at least 16 years of age to use the App. By creating an account and using the App, you represent and warrant that you are at least 16 years old and meet the minimum age required in your jurisdiction to use the App. If you are a minor where you live but are at least 16, you represent and warrant that you have obtained permission from your parent or legal guardian to use the App who has agreed on your behalf and on their own behalf that each of you will be legally bound by these Terms in accordance with section 1 above. If you are a parent or legal guardian agreeing to these Terms the benefit of an eligible minor, please be advised that you are fully responsible for: (a) such minor’s access to and use of the App in accordance with these Terms; and (b) any legal liability that such minor may incur in connection with their access to and use of the App.

Users under 16 are not permitted to create an account or use the App. If we learn or reasonably suspect that a user is under 16 or that age-related representations are false, we may suspend or terminate their account and delete their personal information.

You must comply with all Applicable Laws in the course of using the App.

10. User Accounts and Data

You are required to create an account to use the App. During registration and ongoing use, you will provide personal information, including information about your emotional state, wellness goals, and preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information during registration and throughout your use of the App. You acknowledge that the quality and relevance of Generated Content depends on the accuracy and completeness of the User Content you provide.

All User Content you provide through the App—including check-in responses, text inputs, ratings, preferences, and session feedback—as well as all Generated Content delivered during sessions, is stored as part of your Personalization Memory. This data is used to personalize your future sessions and experiences, including tailoring session content, adjusting content based on your history and patterns, and improving the relevance of the service over time. For full details on how your data is handled, please refer to our Privacy Policy.

Account Deletion: You may request deletion of your account and associated personal data at any time by contacting us at support@montra.com or through the account settings within the App. Upon receiving a valid deletion request, we will delete or anonymize your personal information within thirty (30) days, subject to any legal obligations requiring longer retention. Deletion timing and exceptions—including system backups, de-identified and aggregated data, fraud and safety retention, litigation holds, and third-party provider retention—are described in detail in our Privacy Policy (Section 6). Account deletion is permanent and irreversible. Any unused Credits or remaining Subscription time will be forfeited upon deletion with no refund, except where Applicable Law requires otherwise.

11. User Content License

By submitting User Content through the App, you grant Voises an unrestricted, non-exclusive, royalty-free, irrevocable, sublicensable worldwide license to process, store, transmit, reproduce, modify, adapt, create derivative works from, distribute and otherwise use your User Content in any manner and media solely for the following purposes:

• Generating and delivering personalized Generated Content to you.
• Maintaining and updating your Personalization Memory to improve your experience.
• Transmitting necessary data to our third-party AI and voice synthesis providers to produce your sessions.
• Improving and maintaining the App’s functionality, performance, and security.
• Creating de-identified, aggregated, and anonymized data sets that cannot reasonably be used to identify you, for the purpose of service improvement and analytics.

You hereby waive any moral rights you may have in your User Content in favour of Voises and its sub-licensees. You represent that you have obtained all necessary permissions from any person or entity identified in or implicated by your User Content, and, in the case of any minors, also from their parents or legal guardians, as appropriate.

We do not use your identifiable User Content to train third-party foundation AI models. Your User Content may be processed by third-party AI providers to generate your sessions, but we do not provide your identifiable data to those providers for the purpose of training or improving their general-purpose models. Voises may use de-identified and aggregated User Content to improve the App’s content quality, prompt engineering, and personalization algorithms. This does not include sharing your identifiable User Content with third parties for their model training purposes. For full details on how your data is handled, please refer to our Privacy Policy.

This license continues for as long as your account is active and for a reasonable period thereafter, determined at Voises sole and absolute discretion, as necessary to fulfill the purposes described above. Upon account deletion, this license terminates except with respect to de-identified and aggregated data that can no longer be linked to you, and except where retention is required by Applicable Law.

12. Subscriptions, Credits, and Payments

Voises is a subscription-based service (a “Subscription”). Access to the App and its features requires an active Subscription. We offer weekly and monthly Subscription plans, available for purchase through the Apple App Store, each of which includes a specified allocation of Credits per billing period. Credits are consumed when you generate guided audio sessions or other Generated Content sessions through the App. Your applicable Subscription automatically renews, as set out in section 12.2 below and subject to the Apple App Store’s applicable subscription terms and conditions.

13. Acceptable Use

You agree not to:

• Use the App for any unlawful, harmful, or fraudulent purpose.
• Attempt to reverse engineer, decompile, disassemble, or derive the source code of the App or its underlying AI models.
• Interfere with or disrupt the App’s servers, networks, or infrastructure, including through denial-of-service attacks.
• Use the App to generate content that is harmful, harassing, defamatory, or that violates the rights of others.
• Engage in prompt injection, jailbreaking, or any other attempt to bypass, circumvent, or manipulate the App’s content moderation, safety systems, or AI safeguards.
• Use automated systems, bots, scrapers, or other non-human means to access or interact with the App.
• Share, redistribute, resell, or commercially exploit Generated Content or access to the App without Voises’ prior written consent.
• Share your account credentials or allow others to access or use your account.
• Misrepresent Generated Content as professional medical, therapeutic, or mental health advice.
• Use the App to generate content intended to facilitate self-harm, harm to others, or any unlawful activity.
• Abuse the Credit system, engage in payment fraud, initiate fraudulent chargebacks, or otherwise manipulate billing.
• Use the App, its outputs, or any data obtained from the App to develop, train, or improve any competing product or service.
• Access or use the App with any other individuals who do not meet the eligibility requirements set out above.
• Use any unauthorized User Content, property, or intellectual property to access or use the App.
• Manipulate, falsify or otherwise misrepresent any information or other content that you provide, access or otherwise use in connection with the App.

Without limiting any of the foregoing, you acknowledge and agree that you remain fully responsible for your User Content in connection with the App and may only use and submit User Content that is original to you and that you have the right to use. In addition to complying with this section above, you agree not to use User Content that:

• Infringes or violates the copyright, trademark, patent, or other intellectual property right of any person or entity;
• Violates any person or entity’s right to privacy or publicity;
• Is false, misleading, defamatory, obscene, abusive, hateful, threatening, harassing, or sexually explicit (including, without limitation, that is false or misleading regarding any material connection to Voises or any other App Parties);
• Contains advertising or a solicitation of any kind, makes available material of a commercial nature, or sends, causes or permits to be sent unauthorized commercial electronic messages;
• Degrades others on the basis of gender, race, class, ethnicity, national origin, religion, sexual preference, orientation or identity, disability, or other classification;
• Violates any Applicable Law, or advocates illegal activity.

14. Intellectual Property

The App, including without limitation its design, features, AI models, branding, and all associated intellectual property, is owned by Montra Interactive Inc. and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms.

Generated Content is provided for your personal use. Voises retains all rights in the underlying technology, algorithms, and systems used to generate such content.

Unless expressly permitted by the content of the App, by an authorized person in writing, or as permitted by Applicable Law, you may not copy, reproduce, distribute, publish, enter into a database, display, perform, modify, create derivative works from, transmit, or in any way use or exploit any part of the Generated Content or other content, code, software and any other materials that are part of the App (other than any User Content you may provide in connection with using the App).

Feedback: If you provide Voises with any feedback, suggestions, ideas, or recommendations regarding the App (collectively, “Feedback”), you grant Voises a perpetual, irrevocable, worldwide, royalty-free license to modify, incorporate and otherwise use such Feedback for any purpose without compensation, further notice or attribution to you. You hereby waive any moral rights you may have in your Feedback in favour of Voises. You are not obligated to provide Feedback.

15. Limitation of Liability

The laws of some jurisdictions, including the Province of Quebec, may not allow the exclusion or limitation of certain damages, losses or liability, so some of the below exclusions and limitations may not apply to you. In such case, exclusions and limitations will apply to the maximum extent consistent with Applicable Law.

To the maximum extent permitted by Applicable Law, Montra Interactive Inc., and all other App Parties shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with these Terms, your use, misuse of or inability to use the App however caused, whether in contract, tort, negligence, strict liability, or otherwise, even if an App Party has been advised of the possibility of such damages and you hereby release the App Parties from any and all claims.

To the maximum extent permitted pursuant to Applicable Law, the App Parties will not be held responsible or liable in any way for the Generated Content, or any other information, experience, or materials that you request or receive through the App, including without limitation, for any use of or reliance on the information provided through the App in any way.

Without limiting the foregoing, the App Parties shall not be liable for any damages, injury, harm, accidents, delays, death, lost profits, personal or business interruptions, misuse or misapplication of information, physical or mental condition or issue, or any other loss, arising from:

• Any Generated Content, including AI-generated audio sessions, affirmations, spoken content, or other Generated Content.
• Your reliance on any Generated Content or User Content provided through the App.
• Any decisions you make or actions you take based on Generated Content.
• Any emotional, psychological, or physical effects experienced as a result of using the App.
• Errors, inaccuracies, or omissions in Generated Content.
• Interruptions, delays, or failures of the App or its services.
• Unauthorized access to or alteration of your data or transmissions.
• Any act or default of anyone or any business in connection with the App, including without limitation any App Parties.

To the maximum extent permitted pursuant to applicable law, the Web App Parties do not assume liability for any owners, staff, agents, joint venture partners, contractors, vendors, affiliates or any other party who is engaged in rendering the App. In addition, you acknowledge and agree that the App Parties are not liable for any defamatory, offensive or illegal conduct of any other Web App participant or user, including you.

To the fullest extent permitted by Applicable Law, in no event shall Voises’ total aggregate liability to you for all claims arising out of or relating to the App or these Terms exceed the greater of (a) the total amount paid by you for the App in the twelve (12) months preceding the claim, whether paid directly to Voises or through an App Store, or (b) one hundred Canadian dollars (CAD $100.00).

Exceptions: The limitations and exclusions in this section do not apply to: (a) liability arising from Voises’ fraud, willful misconduct, or gross negligence; (b) liability for death or personal injury caused by Voises’ negligence, to the extent such liability cannot be limited by Applicable Law; or (c) any other liability that cannot be excluded or limited under Applicable Law. Nothing in these Terms excludes or limits any statutory rights that cannot be excluded or limited under Applicable Law, including non-waivable consumer protection rights.

16. Disclaimer of Warranties

The laws of some jurisdictions, including the Province of Quebec, may not allow the exclusion or limitation of representations, warranties or conditions, so some of the below exclusions may not apply to you. In such case, exclusions will apply to the greatest extent consistent with Applicable Law.

To the maximum extent permitted by Applicable Law, the App and all Generated Content, User Content, features, and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Your use of the App is entirely at your own risk. The App Parties make no representations, warranties or conditions about the App, including, without limitation, the operation of the App or the information, materials, goods, or services appearing or offered on the App.

Voises expressly disclaims, to the fullest extent permitted by Applicable Law, all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties arising from course of dealing, course of performance, or usage of trade.
• Warranties that the App will be uninterrupted, error-free, secure, timely, or free of viruses or other harmful components.
• Warranties that Generated Content will be accurate, complete, reliable, current, safe, or appropriate for any particular user, purpose, or medical or health-related use.
• Warranties regarding the compatibility of the App with any particular device, operating system, or software.
• Warranties regarding the uptime, availability, or performance of the App or any third-party services on which the App relies.

This disclaimer does not affect any warranties that cannot be excluded or limited under Applicable Law, including non-waivable consumer guarantees.

17. Indemnification

To the maximum extent permitted by Applicable Law, you agree to indemnify, defend, and hold harmless Montra Interactive Inc. and all other App Parties from and against any and all third-party claims, liabilities, damages, losses, costs, penalties, harms, and expenses (including reasonable attorneys’ fees and fees of other professional advisers) arising out of or related to: (a) your use or misuse of the App (including without limitation in violation of these Terms); (b) your violation of any Applicable Law or the rights of any third party; (c) any User Content you provide that infringes the rights of a third party; (d) your breach of any obligation, warranty, representation or covenant set forth in these Terms or in any other agreement with the App Parties; or (e) fraud, misuse, or abuse of the App, including payment fraud or manipulation of the Credit system. This indemnification obligation does not apply to the extent the third-party claim arises from Voises’ own fraud, willful misconduct, or gross negligence.

18. Third-Party Services

The App integrates with and relies on third-party services and APIs to provide its functionality, including AI model providers (such as Anthropic and Deepgram), voice synthesis services (such as ElevenLabs), analytics platforms (such as Firebase), and cloud infrastructure. By using the App, you expressly acknowledge, understand and agree that your use of the App may be subject to the terms and policies of these third-party providers.

Where required by Applicable Law, Voices puts appropriate contractual safeguards in place requiring its providers to handle data in accordance with applicable data protection standards. However, these third-party systems operate under their own independent terms, and Voises does not control the specific outputs they produce in response to any given input. Voises disclaims liability for errors, inaccuracies, harmful content, inappropriate responses, or other unintended outputs generated by third-party AI models or voice synthesis services, to the maximum extent permitted by Applicable Law.

You acknowledge that AI models may hallucinate, produce factually incorrect information, or generate content that is inappropriate, misleading, or potentially harmful. While Voises takes reasonable steps to mitigate these risks, complete prevention is not technologically possible. Voises is not responsible for such outputs.

19. Force Majeure

Voises shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond Voises’ reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, government actions, power outages, internet or telecommunications failures, cyberattacks, and failures or outages of third-party service providers (including AI model providers, voice synthesis services, cloud infrastructure providers, and app store platforms).

Without limiting the generality of the foregoing, Voises shall not be liable for any degradation, interruption, or failure of service caused by: changes to third-party AI models or APIs that affect content quality or availability; outages or rate limiting imposed by third-party providers; changes to third-party terms of service, pricing, or policies; or any decision by a third-party provider to discontinue, modify, or restrict access to their services.

20. Modifications to Terms

Subject only to compliance with Applicable Law (including a Prescribed Notice of Amendment requirement (if applicable)), Voises reserves the right, in its sole and absolute discretion, to suspend and/or modify all or any portion of these Terms and any other information relating to the App, or to terminate the App in whole or in part, at any time and without notice. In the event the App is terminated, these Terms will also be terminated and your Credits shall expire concurrently with the termination of the App to the fullest extent permitted by Applicable Law. We may, at our sole discretion or subject to a Prescribed Notice of Amendment, notify you of changes by posting the updated Terms within the App, by email, or by other reasonable means at least thirty (30) days before the changes take effect. Subject only to a Prescribed Notice of Amendment requirement (if applicable) or to notice provided by the Voises in its sole discretion, any amendment of these Terms will be effective immediately upon posting the amended Terms within the App, and you waive any right you may have to receive any other type of notice of such amendment. Your continued use of the App after any such changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the App and may request account deletion.

Where required by Applicable Law (a “Prescribed Notice of Amendment”), Voises will provide written notice of a proposed amendment to these Terms. A Prescribed Notice of Amendment will be provided at least thirty (30) days (or such other period as may be required by applicable law) before the amendment comes into effect, using messages delivered via the App, to your email, and/or via any other means and/or any other contact information that Voises has for you in its sole discretion. Pursuant to a Prescribed Notice of Amendment, if you do not agree with the applicable amendment, you may terminate your participation in and use of the App at any time in the thirty (30) day period (or such other period as may be required by applicable law) prior to such amendment coming into effect, or, if required by applicable law and such amendment increases your obligations or decreases Voises obligations under these Terms, you may terminate your use of the App, at no cost or penalty, no later than thirty (30) days after the amendment comes into effect by sending Voises a notice to that effect.

If you object to an amendment upon receiving notice, and you cancel your Subscription as a result, Voises may, in accordance with the paragraph above or at its discretion, provide a prorated refund or credit for the unused portion of your current billing period. This does not apply to changes required by Applicable Law.

21. Notices

All legal notices from you to Voises must be sent by email to support@montra.com or by mail to Montra Interactive Inc., 200 Bay Street, North Tower, Suite 1200, Toronto, ON M5J 2J2, Canada. Voises may send notices to you via email, push notification, or in-app message at the contact information associated with your account. Notices from Voises are deemed received when sent to your email on file or displayed within the App, unless we receive a delivery failure notification.

22. Termination

Voises may suspend or terminate your access to the App at any time for violation of these Terms, fraudulent or abusive conduct, security concerns, legal compliance requirements, or other reasonable cause. Voises will use reasonable efforts to provide notice of termination, except where immediate suspension is necessary to protect the security or integrity of the App or to comply with legal requirements to the maximum extent permitted by Applicable Law.

Upon termination, your right to use the App will immediately cease. Following termination, your personal data will be handled in accordance with our Privacy Policy (see Section 6, Data Retention). Where we terminate your account for cause (including fraud, abuse, safety, or litigation hold), we may retain your data for longer than the standard thirty (30) day deletion period to the extent required by Applicable Law or our legitimate interests in protecting against claims.

Sections 2, 4, 5, 6, 7, 8, 11, 14, 15, 16, 17, 18, 19, 23, 24, and 25 shall survive any termination of these Terms.

23. Governing Law, Dispute Resolution, and Class Action Waiver

24. General Provisions

25. App Store Additional Terms

If you access the App through the Apple App Store, the following additional terms apply:

Apple App Store: These Terms are between you and Voises only, and not with Apple Inc. (“Apple”). Apple is not responsible for the App or its content. Voises, not Apple, is solely responsible for the App, including maintenance, support, warranty (to the extent not disclaimed), and any claims relating to the App (including product liability, legal compliance, and intellectual property). Apple has no obligation to provide maintenance or support for the App. In the event of a failure to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if applicable); Apple has no other warranty obligation. Apple is a third-party beneficiary of these Terms and may enforce them against you.

You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties. You agree to comply with all applicable third-party terms of agreement when using the App (e.g., your wireless data plan terms).

26. Contact Information

If you have any questions about these Terms, please contact us at:

Montra Interactive Inc.
200 Bay Street, North Tower, Suite 1200
Toronto, ON M5J 2J2, Canada
Email: support@montra.com
Telephone: 647-704-0760