Voises

Effective Date: February 25, 2026

1. Agreement to Terms

By downloading, installing, accessing, or using the Voises application (the “App”), you agree to be bound by these Terms of Service (the “Terms”). The App is owned and operated by Montra Interactive Inc., doing business as Voises (“Montra,” “Voises,” “we,” “us,” or “our”). If you do not agree to these Terms, do not use the App.

By clicking “I Agree,” creating an account, or otherwise accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms incorporate by reference our Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy: (a) these Terms control for service, billing, and dispute matters; (b) the Privacy Policy controls for data handling, retention, and disclosure matters; and (c) mandatory Applicable Law always prevails over both.

Consumer Rights Notice: Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies that you may have under applicable consumer protection laws, privacy laws, or other mandatory legislation that cannot be excluded, restricted, or modified by agreement.

2. Definitions

“User Content” means all information, text, data, ratings, feedback, and other inputs you provide through the App.
“Generated Content” means all AI-generated audio sessions, meditation scripts, text, guidance, advice, affirmations, and other outputs produced by the App.
“Personalization Memory” means the persistent record of your User Content, Generated Content, session history, patterns, and preferences.
“Credits” means the units consumed when you generate meditation sessions or other Generated Content.
“Subscription” means your recurring weekly or monthly plan that provides access to the App.
“App Store Purchase” means any Subscription or Credit purchase made through the Apple App Store or Google Play Store.
“Applicable Law” means all laws, regulations, and legal requirements applicable to you or to Montra.

3. Description of Service

Voises is a personalized AI-powered mindfulness application that generates custom meditation and guided audio sessions based on your daily check-ins and preferences.

4. Not Medical, Therapeutic, or Mental Health Advice

The App does not provide medical advice, mental health treatment, therapy, counseling, diagnosis, or any form of professional healthcare services. All Generated Content is provided for general wellness and informational purposes only.

The App is not a substitute for professional medical advice, diagnosis, treatment, or therapy. If you are experiencing a mental health crisis, suicidal thoughts, or a medical emergency, please contact your local emergency services (e.g., 911), a crisis hotline (e.g., 988 Suicide & Crisis Lifeline), or go to your nearest emergency room immediately.

Safety Warnings: Do not use the App’s audio guidance while driving, operating heavy machinery, or engaging in any activity that requires your full attention.

5. AI-Generated Content Disclaimer

All Generated Content is created by artificial intelligence systems. AI-generated content may contain errors, inaccuracies, or content that is inappropriate, misleading, or not suited to your particular circumstances.

6. Assumption of Risk

By using the App, you voluntarily assume all risks associated with your use of the App and any Generated Content.

7. No Guaranteed Outcomes

Montra makes no promises, representations, or warranties regarding any specific results or outcomes from using the App. Individual experiences with meditation and mindfulness vary widely.

8. User Representations Regarding Health

By using the App, you represent and warrant that:

You are not using the App as a substitute for professional medical treatment or mental health therapy.
If you are currently receiving treatment, you should consult with your professional about whether use of the App is appropriate.
You will seek immediate professional help if you experience any mental health crisis.
You understand that Generated Content is not a substitute for human professional judgment.
You will discontinue use if any content causes distress or discomfort.

9. Eligibility

You must be at least 16 years of age to use the App.

10. User Accounts and Data

You are required to create an account to use the App. You are responsible for maintaining the confidentiality of your account credentials.

Account Deletion: You may request deletion of your account at any time by contacting hello@montra.com or through the account settings. Deletion will be completed within thirty (30) days.

11. User Content License

By submitting User Content, you grant Montra a non-exclusive, royalty-free, worldwide license to use, process, store, and transmit your User Content solely for service delivery, personalization, and improvement purposes. We do not use your identifiable User Content to train third-party foundation AI models.

12. Subscriptions, Credits, and Payments

12.1 Credit System

Each Subscription plan includes a fixed number of Credits per billing period. Unused Credits do not roll over.

12.2 App Store Purchases

Billing is managed by the applicable app store. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.

12.3 Refund Policy

All purchases are final. For App Store Purchases, refund eligibility is determined by the applicable app store’s refund policy.

12.4 Taxes

For App Store Purchases, taxes are determined by the applicable app store.

13. Acceptable Use

You agree not to:

Use the App for any unlawful, harmful, or fraudulent purpose.
Attempt to reverse engineer, decompile, or disassemble the App.
Interfere with or disrupt the App’s servers or infrastructure.
Use the App to generate harmful, harassing, or defamatory content.
Engage in prompt injection or jailbreaking attempts.
Use automated systems, bots, or scrapers to access the App.
Share, redistribute, or commercially exploit Generated Content.
Share your account credentials.
Misrepresent Generated Content as professional medical advice.
Abuse the Credit system or engage in payment fraud.
Use the App to develop competing products.

14. Intellectual Property

The App and all associated intellectual property is owned by Montra Interactive Inc. You are granted a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial use.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Montra shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages. Montra’s total aggregate liability shall not exceed the greater of (a) the total amount paid by you in the twelve (12) months preceding the claim, or (b) one hundred Canadian dollars (CAD $100.00).

16. Disclaimer of Warranties

The App and all content are provided on an “as is” and “as available” basis without warranties of any kind.

17. Indemnification

You agree to indemnify and hold harmless Montra from any third-party claims arising from your use of the App in violation of these Terms.

18. Third-Party Services

The App integrates with third-party services including Anthropic, OpenAI, ElevenLabs, and Firebase.

19. Force Majeure

Montra shall not be liable for failures or delays resulting from circumstances beyond reasonable control.

20. Modifications to Terms

We may modify these Terms at any time with at least fifteen (15) days notice before changes take effect.

21. Notices

Legal notices to Montra should be sent to hello@montra.com or by mail to Montra Interactive Inc., 200 Bay Street, North Tower, Suite 1200, Toronto, ON M5J 2J2, Canada.

22. Termination

Montra may suspend or terminate your access at any time for violation of these Terms.

23. Governing Law, Dispute Resolution, and Class Action Waiver

23.1 Governing Law

These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada.

23.2 Mandatory Binding Arbitration

Disputes shall be resolved through final and binding arbitration administered by the ADR Institute of Canada (ADRIC) in Toronto, Ontario, Canada.

Consumer Rights Exception: This arbitration provision does not apply where Applicable Law prohibits mandatory arbitration of consumer disputes.

23.3 Class Action and Jury Trial Waiver

Each party may bring disputes only in an individual capacity.

23.4 Court Venue Fallback

Where arbitration does not apply, disputes shall be resolved in the courts of Toronto, Ontario, Canada.

23.5 Opt-Out Right

You may opt out of arbitration within thirty (30) days of first accepting these Terms by sending notice to hello@montra.com.

24. General Provisions

24.1 Severability

If any provision is found invalid, it shall be modified or severed; remaining provisions continue in full force.

24.2 Non-Waivable Rights

Nothing in these Terms excludes rights that cannot be excluded by agreement under Applicable Law.

24.3 Entire Agreement and Waiver

These Terms and the Privacy Policy constitute the entire agreement between you and Montra.

24.4 Electronic Communications

By using the App, you consent to receive communications electronically.

24.5 Assignment

Montra may assign these Terms in connection with a merger or acquisition. You may not assign without consent.

24.6 International Users and GDPR

If you are in the EEA, UK, or Switzerland, you may have additional rights under GDPR. See Section 12 of our Privacy Policy.

24.7 Export Controls

You represent that you are not located in any country subject to trade sanctions.

24.8 Beta Features

Beta features are provided “as is” without warranties and may be modified or discontinued at any time.

25. App Store Additional Terms

Additional terms apply for Apple App Store and Google Play Store.

26. Contact Information

Montra Interactive Inc.
200 Bay Street, North Tower, Suite 1200
Toronto, ON M5J 2J2, Canada
Email: hello@montra.com